Money Back Form

WHISKAS® understands the nature of cats, so our food for cats tastes great and contains all of the nutrients, vitamins, and minerals your cat needs to make the most of the day.

  • All fields are mandatory

  • First name
  • Last name
  • Email address
  • Phone number
  • Country:
  • Product name
  • The amount:
  • Photo of the receipt
    BROWSE
  • Photo of the barcode
    BROWSE
    date
  • Production/Expiry date:
    date
  • Reason for the return:
  • If you need help, please check FAQs before contacting us at mbg@whiskas.me

FAQ

Need some help with Money Back Guarantee offer?

Then you’ve come to the right place.
Read on our FAQs, and if you still can't find your answer you can email us instead at mbg@whiskas.me

  1. Residents of which countries can submit the Money Back form?
    Money back offer is available to residents of the UAE, Kuwait, KSA, Qatar, Bahrain, Oman and must be over 18+ years of age
  2. I bought Whiskas food a year ago. Do I qualify for Money back offer?
    Product needs to be purchased between 08/03/2020 and 08/05/2020 in KSA, UAE, Qatar, Bahrain, Oman and Kuwait.
  3. When can I submit the form?
    Claims must be received within the period of 08/03/2020 and 08/05/2020 in KSA, UAE, Qatar, Bahrain, Oman and Kuwait.
  4. Can I submit multiple forms?
    Maximum one claim (for one qualifying WHISKAS® product, detailed below) per household is allowed.
  5. Is there a minimum or maximum amount I should spend?
    Minimum purchase of the value of 9 AED / SAR per item (or equivalent value in local currency) to be eligible for refund and 50 AED / SAR (or equivalent) as maximum value for refund.
  6. Which documents do I need?
    You will need the actual till receipt, picture of bar code, production and expiry dates on the packaging and your valid photo ID or Passport to receive the refund.
  7. Can I apply for a refund on any Whiskas product?
    The Money Back Guarantee is valid only for the following products:
    Products in the Kingdom of Saudi Arabia
    • Whiskas® Ocean Fish 85g Pouch(10+2 Free)
    • Whiskas® Tuna 85g Pouch (10+2 Free)
    • Whiskas® Chicken 85g Pouch (10+2 Free)
    • Whiskas® Chicken & Beef 85g Pouch (10+2 Free)
    • Whiskas® Kitten Tuna 85g x 4 Pouches
    • Whiskas® Pouch Chicken 85g x 4 Pouches
    • Whiskas® Pouch Beef 85g x 4 Pouches
    • Whiskas® Pouch Mackerel 85g x 4 Pouches
    • Whiskas® Grilled Salmon 1.2kg
    • Whiskas® Tuna 1.2kg
    • Whiskas® Tuna 480g
    • Whiskas® Ocean Fish 3kg
    Products in the United Arab Emirates, Kingdom of Bahrain, State of Kuwait, Sultanate of Oman, State of Qatar
    • Whiskas® Chicken 1.2kg x2 @ 15%OFF
    • Whiskas® Ocean Fish & Salmon 1.2kg @ 15%OFF
    • Whiskas® Tuna Pouch 85g Pouch (10+2 Free)
    • Whiskas® Ocean Fish 85g Pouch (10+2 Free)
    • Whiskas® Chicken 85g Pouch (10+2 Free)
    • Whiskas® Chicken in Gravy 85g / Beef in Gravy 85g Pouch (10+2 Free)
    • Whiskas® Shrimp 85g Pouch (10+2 Free)
    • Whiskas® Shrimp 85g / Snapper 85g / Chicken 85g Pouch (10+2 Free)
    • Whiskas® 480g Ocean Fish + Tuna Pouch
    • Whiskas® 480g Tuna + Tuna Pouch
    • Whiskas® Kitten Tuna 85g / Mackerel 85g (10+2 Free)
    • Whiskas® Seafood Cocktail 85g x 6 Pouches + Chicken / Tuna 85g x 6 Pouches
    • Whiskas® Chicken Pouch 85g x 4 Pouches
    • Whiskas® Beef Pouch 85g x 4 Pouches
    • Whiskas® Kitten Tuna Pouch 85g x 4 Pouches
    • Whiskas® Tuna 85g Pouch
    • Whiskas® Chicken and Tuna 1.1kg
    • Whiskas® Junior Ocean Fish with Milk 1.1kg
    • Whiskas® Ocean Fish 1.2kg
    • Whiskas® Chicken 1.2kg
    • Whiskas® Gourmet Seafood 3kg
    • Whiskas® Chicken 480g
    • Whiskas® Ocean Fish 480g
    • Whiskas® Tuna 480g
    • Whiskas® Tuna 1.2kg
    • Whiskas® Grilled Salmon 1.2kg
    • Whiskas® Chicken 4x3kg
    • Whiskas® Ocean Fish 3kg
    • Whiskas® Tuna 3kg
  8. Where do I need to go to claim the money?
    Once the claim has been verified eligible for refund then the consumer will be contacted by the members of our team to make the arrangements for the payment. Consumers in the KSA-Jeddah must contact BrandBuzz on 0562167997 to collect their refund amount in Salama District Before Ahli Bank at Sari Street (office timings from 9am to 5pm, Sunday to Thursday).
    Consumers in other cities in KSA, UAE, Kuwait, Oman, Qatar & Bahrain markets will receive their refund amount (in local currency) through money transfer, and must present a valid photo ID or Passport to receive the refund.
  9. Where can I find the barcode of the product?
    The barcode is located on the back of the packet and looks like this:
  10. Where can I find the Production/Expiry date?
    The Production/Expiry date is located at the bottom of the pack, and looks like this:
  11. Do I need to bring the Whiskas food packaging with me to receive the refund?
    You will need the actual till receipt, picture of bar code, production and expiry dates on the packaging and your valid photo ID or Passport to receive the refund.
  12. Can I still get a refund if I am missing one document?
    Unfortunately, we are unable to process your refund if you are not able to provide all of the required documents.

Terms & Conditions:

  1. Money back offer is available to residents 18+ of the UAE, Kuwait, KSA, Qatar, Bahrain, Oman.
  2. Product needs to be purchased between 08/03/2020 and 08/05/2020 in KSA, UAE, Qatar, Bahrain, Oman and Kuwait.
  3. Claims must be received within the period of 08/03/2020 and 08/05/2020 in KSA, UAE, Qatar, Bahrain, Oman and Kuwait.
  4. Maximum one claim (for one qualifying WHISKAS® Dry or multipacks Pouches detailed below) per household.
    Minimum purchase of the value of 9 AED/ SAR (or equivalent value in other currency) per item to be eligible for refund and 50 AED/ SAR (or equivalent value in other currency) as maximum value for refund.
  5. Money Back Guarantee claims cannot be made via any retailer or in store.
  6. Consumers should fill the form online and upload a photo of the original receipt, picture of BAR Code, production and expiry date to be qualified for refund.
  7. Once the claim has been verified eligible for refund then the consumer will be contacted by the members of our team to make the arrangements for the payment. Consumers in the KSA-Jeddah must contact BrandBuzz on 0562167997 to collect their refund amount in Salama District Before Ahli Bank at Sari Street (office timings from 9am to 5pm, Sunday to Thursday).
  8. Consumers in other cities in KSA, UAE, Kuwait, Oman, Qatar & Bahrain markets will receive their refund amount (in local currency) through money transfer, and must present a valid photo ID or Passport to receive the refund.
  9. Incomplete or illegible claims or those not in accordance with the application instructions will not be accepted. Refunds will be issued directly to the registered customer who purchased the product, who has to claim the refund in person, and provide all the documents required. For any questions or clarifications, please email us atmbg@whiskas.me
  10. The Money Back Guarantee is only valid on the following products and countries:
  11. Products in the Kingdom of Saudi Arabia
    • Whiskas® Ocean Fish 85g Pouch(10+2 Free)
    • Whiskas® Tuna 85g Pouch (10+2 Free)
    • Whiskas® Chicken 85g Pouch (10+2 Free)
    • Whiskas® Chicken & Beef 85g Pouch (10+2 Free)
    • Whiskas® Kitten Tuna 85g x 4 Pouches
    • Whiskas® Pouch Chicken 85g x 4 Pouches
    • Whiskas® Pouch Beef 85g x 4 Pouches
    • Whiskas® Pouch Mackerel 85g x 4 Pouches
    • Whiskas® Grilled Salmon 1.2kg
    • Whiskas® Tuna 1.2kg
    • Whiskas® Tuna 480g
    • Whiskas® Ocean Fish 3kg
  12. Products in the United Arab Emirates, Kingdom of Bahrain, State of Kuwait, Sultanate of Oman, State of Qatar
    • Whiskas® Chicken 1.2kg x2 @ 15%OFF
    • Whiskas® Ocean Fish & Salmon 1.2kg @ 15%OFF
    • Whiskas® Tuna Pouch 85g Pouch (10+2 Free)
    • Whiskas® Ocean Fish 85g Pouch (10+2 Free)
    • Whiskas® Chicken 85g Pouch (10+2 Free)
    • Whiskas® Chicken in Gravy 85g / Beef in Gravy 85g Pouch (10+2 Free)
    • Whiskas® Shrimp 85g Pouch (10+2 Free)
    • Whiskas® Shrimp 85g / Snapper 85g / Chicken 85g Pouch (10+2 Free)
    • Whiskas® 480g Ocean Fish + Tuna Pouch
    • Whiskas® 480g Tuna + Tuna Pouch
    • Whiskas® Kitten Tuna 85g / Mackerel 85g (10+2 Free)
    • Whiskas® Seafood Cocktail 85g x 6 Pouches + Chicken / Tuna 85g x 6 Pouches
    • Whiskas® Chicken Pouch 85g x 4 Pouches
    • Whiskas® Beef Pouch 85g x 4 Pouches
    • Whiskas® Kitten Tuna Pouch 85g x 4 Pouches
    • Whiskas® Tuna 85g Pouch
    • Whiskas® Chicken and Tuna 1.1kg
    • Whiskas® Junior Ocean Fish with Milk 1.1kg
    • Whiskas® Ocean Fish 1.2kg
    • Whiskas® Chicken 1.2kg
    • Whiskas® Gourmet Seafood 3kg
    • Whiskas® Chicken 480g
    • Whiskas® Ocean Fish 480g
    • Whiskas® Tuna 480g
    • Whiskas® Tuna 1.2kg
    • Whiskas® Grilled Salmon 1.2kg
    • Whiskas® Chicken 4x3kg
    • Whiskas® Ocean Fish 3kg
    • Whiskas® Tuna 3kg

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